Should you require to speak to your GP, please ring before 10am. Staff will inform you of the procedure for each individual doctor to accept your call.
Unfortunately it is not possible to speak to the doctor during his consultation periods. In the case of an emergency situation staff will inform the doctor of your need to speak with him/her.
If you are unsure if your symptons/problem requires a doctor's appointment you may ask to speak to the Practice Nurse for advice or the receptionist may suggest/arrange for the practice nurse to speak to you or call you back if the doctor is unable to speak to you when you contact the practice.
The Practice telephone system is extremely busy especially during the hours which are available for ordering prescriptions (either acute prescriptions or prescription requests from the elderly and housebound).
Ordering repeat prescriptions by telephone takes quite a long time as some patients have a very lengthy list of medication requirements (this is available only to the elderly).
This places a heavy demand on the telephone system.
The telephone system streamlines calls by offering an option once the call is answered. The caller is placed in a queuing system until the receptionist becomes available to answer the call.