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**We are having a problem with Online Prescription ordering at present and it is temporarily unavailable. We apologise for any inconvenience **

We are in the process of setting up text notifications for patients if you are happy to be contacted by text please complete a consent form available at reception.

We are a self-care awareness practice:

If you have a problem and you feel the need to talk or need medical advice the following helplines are available:

The Smaratians: 0845 90 90 90

Lifeline: (24hr) 0808 808 8000

Drink Helpline (24hr) 080091 78282

Drugs Helpline: (24hr) 0800 11 11

Foyle Search & Rescue: 02871 313 800

Out of Hours GP: 02871 865195 (6pm-8am Mon-Fri and all weekend)

silver_phoneTelephone Access

Should you require to speak to your GP, please ring before 10am. Staff will inform you of the procedure for each individual doctor to accept your call.

Unfortunately it is not possible to speak to the doctor during his consultation periods. In the case of an emergency situation staff will inform the doctor of your need to speak with him/her.


If you are unsure if your symptons/problem requires a doctor's appointment you may ask to speak to the Practice Nurse for advice or the receptionist may suggest/arrange for the practice nurse to speak to you or call you back if the doctor is unable to speak to you when you contact the practice.


Telephone System

The Practice telephone system is extremely busy especially during the hours which are available for ordering prescriptions (either acute prescriptions or prescription requests from the elderly and housebound).

Ordering repeat prescriptions by telephone takes quite a long time as some patients have a very lengthy list of medication requirements (this is available only to the elderly).

This places a heavy demand on the telephone system.

The telephone system streamlines calls by offering an option once the call is answered. The caller is placed in a queuing system until the receptionist becomes available to answer the call.

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