Bridge Street Family PracticeBridge Street Medical Centre30 Bridge StreetLondonderry, BT48 6LDTel: 02871306420
The Smaratians: 0845 90 90 90
Lifeline: (24hr) 0808 808 8000
Drink Helpline (24hr) 080091 78282
Drugs Helpline: (24hr) 0800 11 11
Foyle Search & Rescue: 02871 313 800
Out of Hours GP: 02871 865195 (6pm-8am Mon-Fri and all weekend)
For routine consultations we will endeavour to offer patients an appointment within two working days of the request. For medically urgent requests, we will offer an appointment on the same day (Or as directed by a member of the Primary Care Team). If you request an appointment for a specific clinic you may have to wait more than two days (or you will be given the next available appointment for the clinic).
For routine appointments we will offer an appointment as quickly as possible.
Routine blood tests are carrried out by our Healthcare Assistant.
The medical receptionists are there to assist you and answer any questions within their remit. Every assistance will be provided by them to ensure your needs are met.
The receptionists treat all information with confidentiality and within the legislation of the Data Protection Act and may only provide information relating specifically to you as the patient.
ONLINE APPOINTMENT SERVICES
Enquire at reception about online services - the receptionist will explain what you have to do to be able to book your appointment online or order repeat medication which the doctor has prescribed for you online.
If possible please try to telephone reception before 10am if you require a home visit.
Although a patient may request a house visit, it is the doctor who decides, on the basis of medical need if a house visit is appropriate.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Patients living outside the practice boundaries (10miles) will not be visited at home.
Should you require to speak to your GP, please ring before 10am. Staff will inform you of the procedure for each individual doctor to accept your call.
Unfortunately it is not possible to speak to the doctor during his consultation periods. In the case of an emergency situation staff will inform the doctor of your need to speak with him/her.
If you are unsure if your symptons/problem requires a doctor's appointment you may ask to speak to the Practice Nurse for advice or the receptionist may suggest/arrange for the practice nurse to speak to you or call you back if the doctor is unable to speak to you when you contact the practice.
The Practice telephone system is extremely busy especially during the hours which are available for ordering prescriptions (either acute prescriptions or prescription requests from the elderly and housebound).
Ordering repeat prescriptions by telephone takes quite a long time as some patients have a very lengthy list of medication requirements (this is available only to the elderly).
This places a heavy demand on the telephone system.
The telephone system streamlines calls by offering an option once the call is answered. The caller is placed in a queuing system until the receptionist becomes available to answer the call.
We have access to the Medical Centre for patients in wheelchairs and provide toilet facilities. Our doctors consulting rooms and our Treatment room are situated at ground floor level.
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